Help for grown-ups
How can we help?
Find quick answers for Lunel families and a real person at the other end of the email when you need one.
Contact Lunel
Write to us anytime.
Tell us what happened, which device you use, and the iOS version if you know it.
hello@getlunel.appCommon questions
A few things worth knowing.
How does a child move between worlds?
Tap near the left or right edge of the play screen. Lunel will glide into the neighboring world. Quiet arrows eventually appear if this has not been discovered yet.
How do I open the grown-up area?
During play, place one finger in the lower-left corner and another in the upper-right corner, then hold both briefly. If you set a PIN, Lunel will ask for its four digits.
Can my child make a purchase?
The play screen contains no purchase controls or outside links. The one-time unlock and purchase restoration are inside the protected grown-up area.
How do I restore unlimited play?
Open the grown-up area and choose “Restore purchase.” Use the same Apple Account that made the original purchase. Restoring does not charge you again.
Does Lunel need an internet connection?
The sensory worlds, illustrations, and sounds are included in the app. A connection is needed to make, validate, or restore the one-time purchase. Ordinary play works offline.
I forgot the grown-up PIN. What now?
Choose “Forgot PIN?” on the lock screen. Lunel will ask you to draw three shapes described in words. After completing them, you can choose a new PIN without an account or reset email.
There is no sound after returning to the app.
First, check the device volume and whether another app is using audio. Touch the Lunel play screen once after returning. iOS sometimes requires a fresh gesture before allowing sound again. If the silence continues, fully close and reopen Lunel, then contact us with the device model and iOS version.
Privacy
Clear answers about information.
Lunel has no accounts, advertising, or gameplay analytics. The full policy explains local settings and purchase validation in detail.